top of page

Community Relief Services  

Domestic Violence, Emergency, Homeless, Women and Youth Shelters; Community Meals; Emergency Relief Services; Food Banks & Pantries; Helping Hands; Housing and Energy Assistance; Soup Kitchens;  Thrift Stores

At times when folks feel overwhelmed and may be struggling with problems that seem insurmountable you provide avenues for safety, shelter, support and a community to lean on.  Your work provides assistance with first steps and beyond to help people heal and stand on their own again during and following hardships or abuse by delivering relief services that enable them to get back on stable ground emotionally, financially and with basic needs satisfied.    


Along with your dedicated staff, you may depend on volunteers with diverse sets of skills and backgrounds as well as partnerships with outside health and legal professionals in your daily operations; and on your board of directors, donors and foundations to keep your organization funded.  You may even provide clients with work opportunities or expect contributions to the facility as part of their transition process. 


Your teams help create moments of mental and physical relief for those in need to focus on the possibility of tomorrow rather than the stresses of today and yesterday.  As an independent agency focused on serving a few select niches, Distinction Risk is able to deploy our time and expertise understanding the area you operate in and importantly with your organization to understand your vision, specific operations and budget.  With this understanding you can look to us to help alleviate stress surrounding  "what ifs" that could financially impact your ability to continue operations if an exposure is unrecognized or a claim uncovered when it could have been.

Contact us today to set up a time to discuss your mission and help you optimize your insurance budget to your risk appetite.


Beautifully balanced or precariously placed?

When it comes to the community services you provide, the environments (natural and human-made) you operate in can dramatically shift with barely a moment's notice.  Recognizing exposures in advance and being prepared to respond quickly may be the reason your organization is able to maintain its balance and services even when the unexpected occurs.  Exposures your organization may face:


  • Slips, trips and falls of invitees in common areas due to incomplete maintenance or hazard warnings

  • Injury to children for operations offering child care services or play rooms

  • Injury due to faulty facility equipment or furniture

  • Facility fires combined with numerous residents/invitees present

  • Food related illnesses or chemical ingestion

  • Injuries to special event or fundraising event participants

  • Assertion of excessive use of force or claims of unjust eviction

  • Accusations of abuse

  • Counseling activities and assertion of inadequate or incorrect counseling

  • Admissions and acceptance processes seen as discriminatory

  • Accusations of negligent medical care provided

  • Failure to maintain confidentiality of client personal information

  • Accusations of fund mismanagement by board members and management


  • Is your building new and/or originally built for the services you are providing or is it an older facility adapted from it's original purpose in order for you to provide your services?  Faulty wiring or overheated equipment could lead to fire losses.

  • Appliance related fire loss (ovens, clothing dryers)

  • Power outage or equipment failure leading to food spoilage

  • Water overflow from toilets or other appliances

  • Business interruption and inability to deliver services or need to spend more than anticipated on a temporary alternate location to continue services due to fire, frozen pipe burst, large weather event, 

  • Wind/hail damage to building

  • Flood event

  • Misuse or theft of organizational funds or client property

Personnel & Volunteers

  • Injury potential to employees or volunteers based on  breadth of operations 

  • Injury to volunteers or employees while picking up clients in unknown areas and at various times of day 

  • If benefits are provided, administration of benefit plans and errors in plan selection or updates 

  • Discrimination asserted in hiring or volunteer acceptance processes


  • Liability arising from employees and volunteers using their personal vehicles, rented vehicles or facility owned vehicle(s) for client visits/pickups, for transporting clients or goods to various places, running business errands or going between locations.

  • Multiple passenger exposures per vehicle based on services provided and  times of day transport services 

  • Fleet property losses if parked outside in single location


Key Liability Coverages

Meant to cover your business for loss allegations from and indemnification of third parties (clients, visitors to your premises, donors, volunteers, etc.) arising from bodily injury, property damage or financial damage.  Based on your human service focused operations you are more likely to face heightened levels of general liability exposures, social service professional liability exposures, potential for heightened abuse exposures and accusations of misuse of funds by your non-profit organization..

Personal and Advertising Injury
Social Services Professional
Abuse and Molestation Coverage
Social Services D&O
Management  - EPL

Click picture to enlarge

  • General Liability

    • Premises and Ongoing Operations

    • Products and Completed Operations

    • Damage to rented premises - e.g. for fundraising events

    • Medical payments to others

    • Personal and Advertising Injury 

    • Added coverage possibilities:  Special Events, Liquor Liability

  • Social Services Professional Liability/E&O (Errors & Omissions) 

    • Primary operations and staff

    • Contingent professional for specific medical professionals

  • Management/Executive Liability 

    • Directors and Officers (D&O) 

    • Employment Practices Liability (EPL) 

    • Fiduciary 

      • Employee Benefits Liability (EBL) 

  • Abuse and Molestation Liability

Image by Nick de Partee
Things to Consider
(Hover here for more info)

Things to Consider

  • Limits of protection relative to your risk profile and services you provide, the legal climate of your location(s), your client profile and the overall cost of insurance relative to your financial resources

  • Are volunteers or independent contractors acting on your behalf covered under your liability policies as insureds or excluded

  • Is the definition of professional services provided by your insurer sufficient to cover all of your services as required

  • Defense costs provided within or outside of limits for your liability covers

  • Defense provision basis (right and duty, at carrier option, etc.)

  • Basis of coverage, claims-made vs. occurrence

    • Are claims-made step factors utilized?

  • Presence of hammer clauses

  • 1st and 3rd Party coverage for Cyber and/or your EPL coverages

  • Interplay of Side A, B and C limit availability in D&O coverage

  • When purchased as a full Management Liability suite, are limits shared and if so, how

Property Coverages

Focused on indemnifying you for a covered loss to buildings and associated equipment, your business personal property, valuable papers and records, and business income.  It's important to remember you are only made as whole as your coverage is structured for and your causes of loss are applicable to.   Depending on the focus of your services, whether or not your organization owns the facility(ies) you use, you may have fairly straight forward property exposures or may need a more focused assessment, inventory and specific approach to ensure your property is appropriately covered .  

Business Personal Property
Other Property
Business Income

Click picture to enlarge

  • Building

  • Business Personal Property

  • Inland marine

  • Equipment Breakdown

  • Business Income with Extra Expense

  • Crime Coverage

  • Cyber - 1st Party

Image by Nick de Partee
  • Coinsurance requirements

  • Covered causes of loss: Multiple forms from less covered in the "Basic" to all but those excluded in "Special" exist, ensure you have the right one for your circumstance.

  • Coverage needs for property away from your business location: dependent upon the types of property you travel with

  • Deductibles 

  • Loss reimbursement basis:  Actual cash value, replacement cost, agreed to value, functional value or other basis determines the level of recovery you might receive

  • Levels of Business Income and Extra Expense coverage:  Are you subject to a defined dollar limit? Are you covered for actual losses sustained on an unlimited basis for one year?   Is utility service disruption an included cause of loss?  How readily can you be up and running in another facility if needed?

Things to Consider
(Hover here for more info)

Additional Coverages & Protection

Beyond your key liability and property coverages, you may have need for additional coverage, dependent upon whether: your organization has the number of employees in a state requiring you to provide workers' compensation coverage, you have volunteers support your organization, you provide vehicles for your team or volunteers to use in your operations or have them drive their own or rent autos on behalf of the organization, you maintain electronic records of information on/for your clients or staff, and your desire to obtain higher limits of insurance than can be obtained by your primary liability policies.








  • Workers' Compensation and Employer Liability

  • Hired and Non-Owned Auto

  • Business Auto

  • Cyber 3rd Party- While coverage for cyber perils is far from standardized some key liability coverages available are:

    • Data breach mitigation

    • Network security liability

    • Funds transfer fraud

    • Media liability

    • Social engineering

    • PCI, Regulatory proceedings and assessment 

  • Accident and Medical - Participants and Volunteers

  • Excess/Umbrella

Hired and Non-Owned
Business Auto
Network  Liability and Breach
Social Engineering
Excess and Umbrella

Click picture to enlarge

Image by Nick de Partee
  • State requirements for providing Workers' Compensation coverage based on your organizational legal structure and employee counts

  • Even if not required by law in your state to provide Workers' Compensation, do you have employee or volunteer exposures which you could be liable for, creating a gap if an accident occurs?

  • Are you obtaining required underlying limits to prevent coverage gaps between your primary and excess coverages?

  • Does your coverage include 1st and 3rd party coverage for Cyber and are you protected for exposure of personally identifiable information and regulatory (e.g. HIPAA) fine exposure.

Things to Consider
(Hover here for more info)


Sometimes the brightest ideas come as a result of simple guided conversations and a willingness to listen and learn.  Distinction Risk appreciates the difference you and your organizations make daily and works to provide you services to assist you in your mission. 

  • The Distinction Way - leverages two decades of risk and exposure analysis experience to provide you with a risk profile assessment, coverage analysis and assistance with insurable risk mitigation 

  • Distinction Risk Connections - Distinction risk regularly reviews the market for companies that support non-profits with technology, process and fund-raising services to assist you in identifying resources to successfully keep your operations going

  • Insurer provided services

    • Access to loss prevention consultants to assist with safety plans, abuse controls, crime prevention and more 

    • Access to Human Service specific e-learning courses and online reference guides, loss prevention libraries and risk resource portal

    • Access to discounted background checks and MVRs

    • Coverage provided by highly rated carriers with strong  financial standing and policies specifically crafted by industry niche experts

Content on this page is for informational purposes only and may not be applicable to all circumstances.

Distinction Risk Solutions2.png
Need more details? 

We are here to assist. Contact us by phone, web, or email.

bottom of page